Can I request custom modifications?
Absolutely! We offer custom development services. Contact us with your requirements via our Contact page or Telegram for a free quote.
Do VPS/RDP servers come with support?
Yes, all hosting plans include basic support for server issues. For application-level support, we recommend our Priority Support plans.
Do you offer refunds?
Due to the digital nature of our products, we generally do not offer refunds after delivery. However, if you encounter technical issues, our support team will work to resolve them.
Do you provide installation support?
Yes! All products come with documentation. We also offer professional installation services starting at $50. Visit our Services page for details.
How do I access my purchased products?
After payment confirmation, access your products from the "My Products" section in your dashboard. You will also receive delivery details via Telegram notification.
How do I contact support?
The fastest way to reach us is via Telegram. You can also use our Contact page. Response times are typically under 2 hours during business hours.
How long does payment confirmation take?
Crypto payments typically confirm within 10-30 minutes depending on network congestion. Wallet payments are instant. Your product access is granted immediately after confirmation.
What is the SMTP delivery time?
Most SMTP accounts are delivered within 1-24 hours. Amazon SES accounts may take 12-48 hours due to the sandbox removal process. You will be notified via Telegram when ready.
What is the difference between Regular and Extended license?
Regular license is for a single project where end users are not charged. Extended license allows commercial use in SaaS products, paid services, or projects where end users pay.
What payment methods do you accept?
We accept Bitcoin (BTC), Ethereum (ETH), USDT, and Litecoin (LTC). You can also pay using your LexLab wallet balance. All payments are processed securely.
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