Domain Registration Policy

1. Who Holds What

• You hold the right to use, manage, renew and transfer the domain through your LexLab account. The domain is registered through our reseller account, so the registrant, admin and technical contacts submitted to the registry at registration are LexLab\'s contact record, not yours. Ask us at any time to put your own details on the registration, or to transfer the domain to a registrar account you control, and we will do it within 5 days (subject to the 60-day locks in section 7).
• Namecheap is the registrar of record and holds the ICANN accreditation.
• LexLab is the reseller. We handle purchase, renewal, DNS, and support. We cannot override registry or registrar decisions.

This matters when something goes wrong. If Namecheap or the registry suspends, locks, or cancels a domain — for a UDRP decision, a WHOIS accuracy failure, a court order, or a policy breach — we cannot reverse it. We will pass on what we are told and help you deal with the registrar directly.

2. Registrant Rights and Responsibilities

ICANN publishes a summary of what registrants are entitled to and responsible for. Read it — it is short, and it is the clearest statement of what you actually own:

• ICANN Registrants' Benefits and Responsibilities
• ICANN Registrant Educational Information
• Namecheap Domain Registration Agreement

3. Accurate Contact Details

ICANN requires registrant contact data to be accurate and kept current. By default the registration carries our contact record and we handle registrar verification. If you ask us to put your own details on the domain:

• Deliberately false or invalid contact details are grounds for cancelling a registration.
• You must respond to the registrar\'s verification email. An unverified email address gets the domain suspended within 15 days of the contact change, and a suspended domain does not resolve until you verify.
• Tell us through your dashboard or support whenever your details change.

4. Registration and Renewal

• Registrations run for the term you purchase, from the date the registry confirms — not from the date you paid.
• Domains do not renew automatically unless auto-renewal has been enabled on the domain in your account. It is off by default. Renew from your dashboard or ask support before the expiry date.
• If you have linked the Telegram bot in your account, we remind you there 7, 3 and 1 days before expiry and on the day. We do not send email reminders, so link the bot if you want to be told.
• Renewal prices follow registry pricing and can change between terms. Promotional first-year prices do not carry over to renewal.

5. Expiry, Grace, and Redemption

A lapsed domain moves through fixed registry stages. The exact lengths vary by TLD, but for most the shape is this:

Some TLDs, especially country codes, have shorter grace periods or none. Do not treat the grace period as a safety net. Mail stops flowing on day one of expiry, and by the time most people notice, the redemption fee already applies.

6. Transfers

• Transferring in. The domain must be unlocked at the losing registrar, more than 60 days past its registration or last transfer, and you need the authorisation code. A transfer adds a year to the registration.
• Transferring out. We will not block a legitimate transfer. Request an authorisation code from your dashboard or from support. We provide it within 5 days of the request.
• The 60-day locks. ICANN imposes a 60-day transfer lock after a new registration, after a transfer, and after a change of registrant contact details. We cannot waive these — they are registry-enforced.
• Transfer fees are not refundable, and a failed transfer does not refund.

7. DNS Management

You can manage DNS through your LexLab dashboard — we support Namecheap's nameservers and Cloudflare — or point the domain at nameservers of your own. DNS changes propagate on the TTL you set and can take up to 48 hours to reach every resolver; we do not control resolver caches.

If you use the domain for email, you are responsible for keeping SPF, DKIM, and DMARC records correct, as required by the Acceptable Use Policy, Section 5.

8. WHOIS and Privacy

The public WHOIS record shows the contact data on the registration: our contact record by default, or your own details if you asked us to use them. WHOIS privacy, where the TLD permits it, replaces those public contact details with a proxy service. Privacy does not hide your identity from the registrar, the registry, ICANN, law enforcement, or a UDRP panel. Some TLDs and country-code registries do not allow it at all.

9. Refunds

Domain registrations, renewals, and transfers are not refundable. The registry charges at the moment of registration and does not reverse it. This includes typos in the domain name — check the spelling before you confirm, because nobody can undo it afterwards. See the Billing, Refunds & Cancellation Policy.

10. Disputes and Abuse

• Domain name disputes — someone claiming your domain infringes their trademark — go through ICANN's Uniform Domain-Name Dispute-Resolution Policy. A UDRP decision binds the registrar and we must implement it.
• Abusive use of a domain — phishing, malware, spam — is reportable to support@lexlabtools.com and is handled under the Acceptable Use Policy. Registering a domain to impersonate another organisation is prohibited there, and we will suspend it.
• Complaints about us as a reseller can be escalated to Namecheap as registrar of record, and from there to ICANN.

11. Prohibited Registrations

You may not register domains through LexLab that impersonate another organisation, including typosquats and homoglyph variants of established brands, or that are intended for phishing or malware distribution. These are suspended on discovery, without refund.

12. Contact

Domain support and abuse reports both go to support@lexlabtools.com, or message @lexlabtools on Telegram. Put ABUSE in the subject line for anything urgent.